What happens if my payment is not made by the due date?

Payments are due by the 15th of the month. Accounts not paid in full by the due date will accrue a 10% penalty on the next business day.

If an account is unpaid for 30 days, the account is subject to disconnect. Reconnects are scheduled only after the customer has paid the account in full including the reconnect fees.

A payment made with a bad check, closed account on auto pay or declined auto pay credit cards will be treated the same as a non-payment.  A handling fee of $25 may apply and is payable in cash, money order, or cashier's check on all returned checks and non payment auto drafts.

Show All Answers

1. What is the due date for the utility bill?
2. What utility services are offered by the City?
3. How much is the utility deposit?
4. Where can I pay my bill?
5. When is my payment due?
6. How do I open a new account for utility service?
7. Can I change my due date?
8. What happens if my payment is not made by the due date?
9. Can I get an extension to pay my bill?
10. What happens if my account becomes delinquent?
11. How do I turn off water service to my residence or business to make repairs?
12. How do I change/update my Utility Billing mailing address, name or other contact information?
13. The homeowner is deceased, can I keep the account in his/her name.
14. How do I disconnect my utility service?
15. What is Resident Yard Waste?